Service excellence - Creating outstanding customer experiences through service excellence

The information about the standard:

Designation standards: ČSN P CEN/TS 16880
Classification mark: 763602
Catalog number: 500593
Publication date standards: 1.11.2016
The number of pages: 32
Approximate weight : 96 g (0.21 lbs)
Country: Czech technical standard
Category: Technical standards ČSN

Annotation of standard text ČSN P CEN/TS 16880 (763602):

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations