DIN EN 14012:2009-04

Postal services - Quality of service - Complaints handling principles.

STANDARD published on 1.4.2009

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The information about the standard:

Designation standards: DIN EN 14012:2009-04
Note: WITHDRAWN
Publication date standards: 1.4.2009
The number of pages: 50
Approximate weight : 150 g (0.33 lbs)
Country: German technical standard
Category: Technical standards DIN

Annotation of standard text DIN EN 14012:2009-04 :

Postalische Dienstleistungen - Dienstqualität - Grundsätze der Bearbeitung von Beschwerden.