Quality management - Customer satisfaction - Guidelines for complaints handling in organizations.
STANDARD published on 1.5.2010
Designation standards: DIN ISO 10002:2010-05
Note: WITHDRAWN
Publication date standards: 1.5.2010
The number of pages: 72
Approximate weight : 216 g (0.48 lbs)
Country: German technical standard
Category: Technical standards DIN
Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen in Organisationen.