
Guidance for organizations to increase consumer understanding of online terms and conditions
STANDARD published on 12.12.2025
Designation standards: ISO 21800:2025
Publication date standards: 12.12.2025
The number of pages: 11
Approximate weight : 33 g (0.07 lbs)
Country: International technical standard
Category: Technical standards ISO
Description / Abstract: This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs). This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.