Information technology - Service management - Part 2: Guidance on the application of service management systems

The information about the standard:

Designation standards: ISO/IEC 20000-2-ed.3.0
Publication date standards: 19.8.2019
The number of pages: 63
Approximate weight : 189 g (0.42 lbs)
Country: International technical standard
Category: Technical standards ISO

Annotation of standard text ISO/IEC 20000-2-ed.3.0 :

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. Le present document fournit des lignes directrices concernant lapplication dun systeme de management des services (SMS) base sur lISO/IEC 20000-1. Il fournit des exemples et des recommandations pour permettre aux organismes dinterpreter et dappliquer lISO/IEC 20000-1, y compris des references a dautres parties de lISO/IEC 20000 et a dautres normes appropriees.