ISO/IEC 20000-3-ed.2.0

Annotation of standard text ISO/IEC 20000-3-ed.2.0 :

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1. This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organizations circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1. Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains. This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2. Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document. Le present document contient des recommandations pour la determination du perimetre et lapplicabilite aux exigences specifiees dans lISO/IEC 20000-1. Le present document peut aider lorganisme a determiner si lISO/IEC 20000-1 est applicable a sa situation. Il illustre la facon dont le perimetre dapplication dun SMS peut etre defini, quelle que soit lexperience de lorganisme en matiere de definition du perimetre dapplication dautres systemes de management. Les recommandations fournies dans le present document peuvent aider un organisme a planifier et preparer une evaluation de la conformite a lISO/IEC 20000-1. LAnnexe A contient des exemples de declarations de perimetre possibles pour un SMS. Les exemples donnes sappuient sur une serie de scenarios pour les organismes, allant de chaines dapprovisionnement des services tres simples a des chaines dapprovisionnement des services plus complexes. Le present document peut etre utilise par le personnel responsable de la planification de la mise en ouvre dun SMS, de meme que par des evaluateurs et des consultants. Il vient completer les recommandations pour lapplication dun SMS contenues dans lISO/IEC 20000-2. Les exigences applicables aux organes charges dassurer laudit et la certification dun SMS peuvent etre trouvees dans lISO/IEC 20000-6, qui recommande lutilisation du present document.