Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1

The information about the standard:

Designation standards: ISO/IEC/TS 20000-5-ed.1.0
Publication date standards: 14.1.2022
The number of pages: 33
Approximate weight : 99 g (0.22 lbs)
Country: International technical standard
Category: Technical standards ISO

Annotation of standard text ISO/IEC/TS 20000-5-ed.1.0 :

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.