Transaction assurance in E-commerce — After-sales services
STANDARD published on 13.12.2024
Designation standards: ISO/TR 32123:2024
Publication date standards: 13.12.2024
The number of pages: 17
Approximate weight : 51 g (0.11 lbs)
Country: International technical standard
Category: Technical standards ISO
Description / Abstract: This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.