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ISO 10002:2018-ed.3.0

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

STANDARD published on 16.7.2018

English -
electronic design (pdf) (176.20 USD)

English -
Print design (176.20 USD)

English -
CD-ROM (177.80 USD)




Spanish -
electronic design (pdf) (176.20 USD)

Spanish -
Print design (176.20 USD)

Spanish -
CD-ROM (177.80 USD)




French -
electronic design (pdf) (176.20 USD)

French -
Print design (176.20 USD)

French -
CD-ROM (177.80 USD)

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: ISO 10002:2018-ed.3.0
: 16.7.2018
: 31
: 93 g (0.21 )
:
Category: Technical standards ISO