Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
STANDARD published on 1.6.2005
Designation standards: STN ISO 10002
Classification mark: 010310
Catalog number: 98315
Note: WITHDRAWN
Publication date standards: 1.6.2005
The number of pages: 32
Approximate weight : 96 g (0.21 lbs)
Country: Slovak technical standard
Category: Technical standards STN