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ISO (International Organization for Standardization) is the world’s largest producer of optional international standards. International standards determine current specifications of products, services and certified methods, helping to streamline the industry. As they are created on the basis of international agreement, they assist in overcoming barriers in international trade.
Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
Standard published on 27.8.2021
Selected format:Information technology - Service management - Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1
Standard published on 27.11.2023
Selected format:Information technology - Service management - Part 15: Guidance on the application of Agile and DevOps principles in a service management system
Standard published on 15.5.2024
Selected format:
Information technology - Service management - Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1
(Technologies de l´information - Gestion des services - Partie 16: Lignes directrices pour un systeme de management des services durable base sur l´ISO/IEC 20000-1)
Standard published on 3.2.2025
Selected format:
Information technology - Service management - Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018
(Technologies de l´information - Gestion des services - Partie 17: Scenarios pour l´application pratique des systemes de gestion des services sur la base de l´ISO/IEC 20000-1:2018)
Standard published on 16.10.2024
Selected format:
Information technology - Service management - Part 2: Guidance on the application of service management systems
(Technologies de l´information - Gestion des services - Partie 2: Directives relatives a l´application des systemes de management des services)
Standard published on 19.8.2019
Selected format:
Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1
(Amendement 1 - Technologies de l´information - Gestion des services - Partie 2: Directives relatives a l´application des systemes de management des services)
Change published on 6.8.2020
Selected format:
Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
(Technologies de l´information - Gestion des services - Partie 3: Recommandations pour la determination du perimetre et l´applicabilite de l´ISO/IEC 20000-1)
Standard published on 19.8.2019
Selected format:Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1
Standard published on 14.1.2022
Selected format:Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems
Standard published on 6.6.2017
Selected format:Latest update: 2026-07-03 (Number of items: 2 286 013)
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