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STN EN 14012 (961020)
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Postal services - Quality of service - Complaints handling principles
Standard published on 1.4.2020
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TNI CEN/TR 16915 (961021)
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Postal Services - Quality of service - Damage to postal items
Standard published on 1.5.2016
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STN EN 14508 (961022)
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Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
Standard published on 1.7.2016
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STN EN 14534 (961023)
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Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
Standard published on 1.4.2024
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STN EN 14534 (961023)
WITHDRAWN
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Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
WITHDRAWN published on 1.11.2016
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TNI CEN/TR 17386 (961024)
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Postal services - Transit time measurement for cross border postal items using real mail feasibility study
Standard published on 1.4.2020
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STN EN 13850 (961025)
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Postal services - Quality of services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
Standard published on 1.12.2020
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TNI CEN/TR 16894 (961031)
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Postal services - Quality of delivery: Reforwarding
Standard published on 1.5.2016
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STN P CEN/TS 16819 (961051)
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Postal services - Parcel boxes for end use - Technical features
Standard published on 1.5.2016
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STN P CEN/TS 15472 (961052)
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Postal services - Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing
Standard published on 1.11.2016
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