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Quality management. Customer satisfaction. Guidelines for complaints handling in organizations.
STANDARD published on 5.8.2004
| Availability | Sold out |
| Price | ONREQUEST excl. VAT |
| ON REQUEST |
Designation standards: BS ISO 10002:2004
Note: WITHDRAWN
Publication date standards: 5.8.2004
SKU: NS-108715
The number of pages: 36
Approximate weight : 108 g (0.24 lbs)
Country: British technical standard
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Latest update: 2026-06-09 (Number of items: 2 281 484)
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