ČSN ISO 10001 (010340)

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations



STANDARD published on 1.11.2008


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The information about the standard:

Designation standards: ČSN ISO 10001
Classification mark: 010340
Catalog number: 82220
Publication date standards: 1.11.2008
The number of pages: 32
Approximate weight : 96 g (0.21 lbs)
Country: Czech technical standard
Category: Technical standards ČSN

The category - similar standards:

Quality management and quality assurance

Annotation of standard text ČSN ISO 10001 (010340):

Norma ČSN ISO 10001 se zabývá pravidly pro chování organizací, která mají vést k zajištění spokojenosti zákazníka. Norma je návodem k základním principům pro tvorbu těchto pravidel, nepředepisuje však jejich přesný obsah

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