ČSN ISO 10003 (010341)

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

Translate name

STANDARD published on 1.2.2019


Language
Format
AvailabilityIN STOCK
Price18.80 USD excl. VAT
18.80 USD

The information about the standard:

Designation standards: ČSN ISO 10003
Classification mark: 010341
Catalog number: 506790
Publication date standards: 1.2.2019
SKU: NS-935672
The number of pages: 48
Approximate weight : 144 g (0.32 lbs)
Country: Czech technical standard
Category: Technical standards ČSN

The category - similar standards:

Quality management and quality assurance

Annotation of standard text ČSN ISO 10003 (010341):

This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to: - complaints relating to the organization´s products and services, the complaints-handling process or dispute-resolution process; - resolution of disputes arising from domestic or cross-border business activities, including those arising from electronic commerce. - This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with: - guidance on determining when and how organizations can participate in dispute resolution; - guidance on the selection of providers and use of their services; - top management involvement in, and commitment to, dispute resolution and deployment of adequate resources within the organization; - the essentials for fair, suitable, transparent and accessible dispute resolution; - guidance on management of an organization´s participation in dispute resolution; - monitoring, evaluating and improving the dispute-resolution process. This document is particularly aimed at dispute resolution between an organization and - individuals purchasing or using products and services for personal or household purposes, or - small businesses. This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization

We recommend:

Technical standards updating

Do you want to make sure you use only the valid technical standards?
We can offer you a solution which will provide you a monthly overview concerning the updating of standards which you use.

Would you like to know more? Look at this page.




Cookies Cookies

We need your consent to use the individual data so that you can see information about your interests, among other things. Click "OK" to give your consent.

You can refuse consent here.

Here you can customize your cookie settings according to your preferences.

We need your consent to use the individual data so that you can see information about your interests, among other things.