Quality management - Customer satisfaction - Guidelines for monitoring and measuringTranslate name
STANDARD published on 1.2.2019
Designation standards: ČSN ISO 10004
Classification mark: 010342
Catalog number: 506791
Publication date standards: 1.2.2019
The number of pages: 48
Approximate weight : 144 g (0.32 lbs)
Country: Czech technical standard
Category: Technical standards ČSN
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE: Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer
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