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ISO/IEC 20000-HBK-ed.1.0
IT service management - A practical guide
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STANDARD published on 28.11.2019
The information about the standard:
Designation standards: ISO/IEC 20000-HBK-ed.1.0
Publication date standards: 28.11.2019
SKU: NS-1096482
The number of pages: 84
Approximate weight : 283 g (0.62 lbs)
Country: International technical standard
Category: Technical standards ISO
Annotation of standard text ISO/IEC 20000-HBK-ed.1.0 :
Service businesses exist to supply their customers with intangible benefits such as providing amenities, facilities, or advice. Perhaps to an even greater extent than physical goods, success in the service sector means understanding and meeting your customers’ expectations. But, in a fast-paced, digital world, these expecta-tions constantly change. ISO has created a practical guide on how to manage services in today’s dynamic service environment using ISO/IEC 20000-1:2018. Additionally, it also describes how to incorporate popular management methods (such as Agile, Lean or DevOps), service management frameworks and methodologies (ITIL®, COBIT®, CMMI-SVC®), and additional standards (ISO 9001, ISO/IEC 27001, ISO 31000) into the IT service management system.
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