Standard ISO/IEC/TS 20000-14-ed.1.0 27.11.2023 preview

ISO/IEC/TS 20000-14-ed.1.0

Information technology - Service management - Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

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STANDARD published on 27.11.2023


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The information about the standard:

Designation standards: ISO/IEC/TS 20000-14-ed.1.0
Publication date standards: 27.11.2023
SKU: NS-1160215
The number of pages: 30
Approximate weight : 90 g (0.20 lbs)
Country: International technical standard
Category: Technical standards ISO

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Other servicesInformation technology (IT) in general

Annotation of standard text ISO/IEC/TS 20000-14-ed.1.0 :

This document provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator. The incorporation of a service integrator is aimed at addressing an environment that includes services sourced from multiple service providers.

This document specifically focuses on Service Integration and Management (SIAM) in the context of an SMS.

The intended users of this document include:

organizations that need to manage multiple service providers within a new or existing SMS according to SIAM; and

consultants and advisors that support an organization during SMS implementation or improvement, where a SIAM approach is being adopted.

NOTE 1 This document is applicable for organizations implementing SIAM in conjunction with SMS. It does not limit organizations or individuals from implementing any other management and governance model for managing multivendor environments along with SMS.

This document is not applicable to organizations that have only one service provider.

NOTE 2 In SIAM, the term "supplier" is not used. Internal and external suppliers are both referred to as “service providers”. See 4.2 for further comparison of terminology.

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