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Standard ÖNORM EN ISO 18295-2 1.11.2017 preview

ÖNORM EN ISO 18295-2

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

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STANDARD published on 1.11.2017


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The information about the standard:

Designation standards: ÖNORM EN ISO 18295-2
Publication date standards: 1.11.2017
SKU: NS-799861
The number of pages: 13
Approximate weight : 39 g (0.09 lbs)
Country: Austrian technische Norm
Category: Technical standards ÖNORM

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Annotation of standard text ÖNORM EN ISO 18295-2 :

Dieses Dokument legt Anforderungen für Organisationen fest, die Dienstleistungen von Kundenkontaktzentren (CCC) nutzen. Es zielt darauf ab, sicherzustellen, dass Kundenerwartungen durch die Bereitstellung und das Management angemessener Vereinbarungen, die die Anforderungen nach ISO 18295-1 erfüllen, durchgängig entsprochen wird. Dieses Dokument gilt für Auftraggeber, von CCCs jeglicher Größe, in allen Sektoren einschließlich firmeninterner (unternehmenseigener) sowie ausgelagerter (durch Dritte betriebener) Zentren im Bereich verschiedenster Kontaktkanäle einschließlich verbaler und nonverbaler Medien.

Latest update: 2026-08-21 (Number of items: 2 298 377)
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