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Standard ÖNORM ISO 10004 15.7.2023 preview

ÖNORM ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)

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STANDARD published on 15.7.2023


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279.60 USD

The information about the standard:

Designation standards: ÖNORM ISO 10004
Publication date standards: 15.7.2023
SKU: NS-1149604
The number of pages: 43
Approximate weight : 129 g (0.28 lbs)
Country: Austrian technische Norm
Category: Technical standards ÖNORM

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The category - similar standards:

Quality management and quality assurance

Annotation of standard text ÖNORM ISO 10004 :

Diese Norm bietet Leitlinien zur Definition und Einführung von Prozessen zum Überwachen und Messen der Kundenzufriedenheit. Sie ist für die Anwendung durch Organisationen vorgesehen, unabhängig vom Typ, ihrer Größe oder dem angebotenen Produkt. Das Hauptaugenmerk liegt auf Kunden außerhalb der betrachteten Organisation. Die Norm ist kompatibel mit ISO 10001, ISO 10002 und ISO 10003.

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