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Standard TNI POKYN ISO/IEC 76 1.4.2015 preview

TNI POKYN ISO/IEC 76 (763504)

Development of service standards - Recommendations for addressing consumer issues

Automatically translated name:

Creation of service standards - Recommendations for the consideration of the interests of consumers.



STANDARD published on 1.4.2015


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The information about the standard:

Designation standards: TNI POKYN ISO/IEC 76
Classification mark: 763504
Catalog number: 97099
Publication date standards: 1.4.2015
SKU: NS-585941
The number of pages: 36
Approximate weight : 108 g (0.24 lbs)
Country: Czech technical standard

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Services in general

Annotation of standard text TNI POKYN ISO/IEC 76 (763504):

Tento pokyn poskytuje obecný návod, pokud jde o zásadní otázky, které je třeba zohlednit v normách pro služby. S využitím tohoto návodu lze zpracovat podrobné normy pro jakoukoliv službu. Tento pokyn poskytuje kontrolní seznam (viz kapitola 9), který mohou použít zástupci spotřebitelů a další účastníci procesu tvorby norem. Použití kontrolního seznamu umožní věnovat veškerou pozornost oblastem zájmu spotřebitelů, včetně potřeb dětí, starších osob, osob se zdravotním postižením a osob s rozdílným etnickým a kulturním dědictvím. Tento pokyn se vztahuje na širokou oblast služeb bez ohledu na to, zda je uzavřena formální smlouva nebo uhrazena kupní cena, má však také význam pro veřejné a charitativní služby, v jejichž případě lze hovořit o spotřebiteli, uživateli nebo účastníkovi, ale ne vždy o koupi, např. vzdělávání, poskytování zdravotnických a pečovatelských služeb

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