Guidelines for auditing management systems

Standard published on 20.8.2021

Quality management—Customer satisfaction—Guidelines for complaints handling in organizations

Standard published on 4.6.2019

Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations

Standard published on 20.8.2021

Quality managementCustomer satisfactionGuidelines for monitoring and measuring

Standard published on 31.12.2019

Quality management—Guidelines for quality plans

Standard published on 20.8.2021

Quality management—Guidelines for quality management in projects

Standard published on 20.8.2021

Quality management—Guidelines for configuration management

Standard published on 19.11.2020

Quality management—Customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions

Standard published on 14.10.2017

Measurement management systems--Requirements for measurement processes and measuring equipment

Standard published on 16.12.2003

Quality management systems—Guidance for documented information

Standard published on 30.5.2025