ČSN ISO 10003 (010341)

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations



STANDARD published on 1.2.2009


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The information about the standard:

Designation standards: ČSN ISO 10003
Classification mark: 010341
Catalog number: 82856
Publication date standards: 1.2.2009
The number of pages: 48
Approximate weight : 144 g (0.32 lbs)
Country: Czech technical standard
Category: Technical standards ČSN

The category - similar standards:

Quality management and quality assurance

Annotation of standard text ČSN ISO 10003 (010341):

Norma ČSN ISO 10003 je návodem výběr a využití metod pro externí řešení sporů mezi organizací a jejím subjektem. Poskytuje dále návod k výběru poskytovatele služeb externího řešení sporů

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