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STN ISO 10004 (010307)

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Standard published on 1.10.2022

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ČSN ISO 10004 (01.02.2019)

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STN ISO 10004 (010307) WITHDRAWN

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

WITHDRAWN published on 1.12.2013

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ČSN ISO 10004 (01.06.2013)

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STN ISO 10001 (010308)

Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

Standard published on 1.7.2022

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ČSN ISO 10001 (01.02.2019)

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STN ISO 10001 (010308) WITHDRAWN

Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

WITHDRAWN published on 1.6.2009

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ČSN ISO 10001 (01.11.2008)

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STN ISO 10003 (010309)

Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

Standard published on 1.6.2021

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ČSN ISO 10003 (01.02.2019)

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STN ISO 10003 (010309) WITHDRAWN

Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations

WITHDRAWN published on 1.6.2009

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ČSN ISO 10003 (01.02.2009)

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STN ISO 10002 (010310)

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Standard published on 1.6.2021

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ČSN ISO 10002 (01.02.2019)

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STN ISO 10002 (010310) WITHDRAWN

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

WITHDRAWN published on 1.6.2005

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ČSN ISO 10002 (01.04.2005)

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STN P ISO/TS 16949 (010311) WITHDRAWN

Quality management systems.Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations

WITHDRAWN published on 1.12.2009

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ČSN P ISO/TS 16949 (01.12.2009)

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STN ISO/TS 16949 (010311) WITHDRAWN

Systémy manažérstva kvality. Osobitné požiadavky na používanie normy ISO 9001: 2000 v organizáciách na výrobu automobilov a ich náhradných dielcov.

WITHDRAWN published on 1.7.2005

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ČSN ISO/TS 16949 (01.10.2002)

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